A friendly reminder before the updates...
You are NOT allowed to make copies of our products! We have never given permission for anyone to make a mold off any of our products. We hand sculpt everything we offer, and it is ours, not free for the world to reproduce for their own gain. We don't even give permission of people to make molds off of them to use for "personal projects", as that's the same, especially when you start using said personal projects for commissions. That's still making gain off of our hard work, and very unethical and rude. This includes head blanks, claws, jawsets, noses, or anything else we offer in our webstore, past or present.
Back to our updates!
Woo for rambling. But really, please send your concerns to us. We don't mind. And please don't interpret typed replies as 'snippy' or rude. I have never been rude to anyone who was not rude and offensive to me first. There have been some people who have tried 'attacking' us before they even hear what may have happened; by the time the conversation is done they're happy and all is well, however at first I may be a bit short. I don't like people coming after me being insulting before I even have a chance to reply. As for my 'copy and paste' replies from somewhere on the website, that's because I really really don't have much time to be sitting here replying to people, especially if it is listed somewhere. I try to give detailed responses most of the time but sometimes I am just crazy busy. I have SO MUCH to cast throughout the week, plus keep the webstore/website updated, as well as posting premade items and getting with people on that, and paying for packages, and everything else I have to do non-work related, all while trying to keep some time to myself on the weekends to do normal wife things. I have seen several people say that we are 'short', 'snippy', or 'rude', amongst other things. I assure you, we're not. We're busting our butts 10+ hours a day to try and please everyone, even though we know that'll never happen. We've also had a ton of people say we're so nice and helpful. So it's back and forth.
But my bottom line is: Don't be afraid to bring a problem to our attention. We will never bite your head off for it. Promise.
Ok dentist time. Mono is on vacation at Katsucon and such all week and won't be back until next Tuesday; so don't be upset if she doesn't reply to anything on her DA or FA! *scampers*